FAQ
Find answers to commonly asked questions
Yes, we offer free trials for all products. NovaTech Analytics and NovaTech Shield offer 14-day trials, while NovaTech Connect offers a 30-day trial. No credit card required.
Implementation time varies by product: NovaTech Shield from 3 days, NovaTech Connect from 1 week, and NovaTech Analytics from 2 weeks. Enterprise plans include dedicated implementation support.
Yes, NovaTech Connect provides 200+ pre-built connectors for major SaaS applications, databases, and legacy systems. Custom connector development is also available.
All data is encrypted with AES-256 at rest and protected with TLS 1.3 in transit. We hold ISO 27001 and SOC 2 Type II certifications with regular third-party audits.
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades apply from the next billing cycle. We also offer flexible transitions between annual and monthly billing.
Starter plans include email support, Professional plans include 24/7 chat support, and Enterprise plans include a dedicated Customer Success Manager. All plans support both English and Japanese.
Enterprise plans support on-premise or private cloud deployment. Hybrid cloud configurations are also available. Contact us for details.